Privacy Policy

The Art Rooms takes your privacy and the security of your personal information very seriously.  Here, we set out how we collect, use, and store data as well as your rights.

What personal data do we collect?

  • Information you supply to us when you order online such as your name, address, phone number, email address and payment details.

  • Name, phone number, email address and feedback when contacting us via our online enquiries form or via phone for general questions about your order or our products, or when subscribing to our email newsletters.

  • Information about items you have ordered from us.

  • Information about the device used when placing an order (such as device type, browser version, and IP address.

 

Consent

We will only collect and process data with your consent.  For example, when you tick a box to receive email newsletters about offers and news.

 

Using your data to meet contractual obligations

We may need to use your personal data to fulfil our contractual obligations to you when you purchase goods from us.  For example, we may need to contact you via email or phone regarding the delivery of an order to your mailing address.

 

Using data to meet legal obligations 

In instances where law requires data due to criminal activity related to The Art Rooms occurs, we may collect and process relevant personal information.

 

How do we use your personal data?

We use your data in a number of simple ways to ensure your transactions and interactions with us work smoothly.  These are the ways in which we use your data:

  • To respond to queries you have.

  • To process your orders or requests.

  • To process payment, or refunds.

  • To update you on the status of an order or query.

  • To prevent fraud.

  • To contact you about products and services we offer.

  • For data analysis to improve the services we offer to you.

 

How do we use specific types of data: 

Name and Address

These will be used to ensure any orders you place reach you at the location you require.  Your address will not be used for any direct marketing purposes.

Email Address

We use this as the main method of contact regarding your order.  If you have opted in to receive news and offers from us, we will use this to send you occasional newsletters.

Phone Number

In instances where there are issues relating to the delivery of your orders, we may contact you via phone.  We may also share this with the courier delivering a package to you to ensure you receive the shipment at the correct location if any issues arise.

Payment Details

These are only processed at the time of an order to pay for goods.  Payment is processed through trusted payment gateways. We do not store your payment details and they are anonymised to us.

 

How do we protect you personal data? 

The security of your data is highly important to us, so we take many measures to protect it.

  • We secure access to the whole of our site (not just transactional pages) using the “https” protocol.

  • Access to personal data is password protected.

  • We do not hold any credit card information on our internal systems.

  • We use SSL certificates to ensure site security.

 

How long do we keep your data?

We collect, process, and retain your data in accordance to laws and regulation and only hold it for as long as is necessary for the purpose for which it was collected.

 

Who do we share your data with?

At times, we share your data with trusted partners/third parties to help us provide you with service related to your order or custom with The Art Rooms.

We have agreements in place with these third parties to ensure the proper use of your data.  They are also compliant with new GDPR rules.

We work with the following companies:

  • Google

  • BigCommerce

  • MailChimp

  • Royal Mail

  • UPS

  • Parcels2go

  • PayPal

  • Stripe

  • Intuit

 

Emails to keep informed about products, service, and offers

If you consent to it, we would love to send you the occasional email newsletter to send updates about new products, services and offers from The Art Rooms.

If you don’t wish to receive the offers from us or product updates, we will still need to email you regarding any orders you place.

It’s very easy to unsubscribe from our newsletter if you do wish.  There is an unsubscribe link at the bottom of each one. You can also email us directly unsubscribe@theartrooms.co.uk

 

Your rights with your data 

You have the right to access the data we hold about you and the right to have it updated or corrected.

If you have an account with us on the website, you can easily login to view your personal information and update any parts of it.

You can also contact us by email at admin@theartrooms.co.uk if you would like us to provide the data we have on you.

If you prefer to write, you can submit a request by mail to:

The Art Rooms Ltd, Salts Mill, Victoria Road, Saltaire, West Yorkshire, BD18 3LA

If the request for data is a valid one, we will request proof of identity before disclosing any personal data to ensure the confidentiality and protection of it is never compromised.


Further information

You have the right to contact the Information Commissioner's Office if you are unhappy with the way your data has been handled at www.ico.org.uk/concerns

We hope you find this policy clear and easy to follow.  If you have any questions and would like to talk to us about it, you can contact us at admin@theartrooms.co.uk