CUSTOMER SERVICE INFORMATION
Use the quick links below to jump to the relevant section, and please don't hesitate to get in touch with us if you need any more information.
Visit our contact page for our phone, email, and address details.
Shipping & Delivery
Delivery charges are shown in your cart before checkout. Type your postcode in the box and press get quote to show the delivery charge for your order.
- Privacy & Security
Any information or data you give us will only be used by us and no one else, no third parties. It is held securely and is only used for purposes related to your order or custom with The Art Rooms.
- Returns & Replacements
We require notification of any faults/damage/returns within 14 days of receipt of the order.
If your order arrives damaged or is faulty, please contact us immediately and email photographs of the damaged goods and packaging.
Our email address is firstname.lastname@example.org We will offer a replacement or refund and cover delivery costs if goods are damaged or faulty upon your receipt of the order.
If you change your mind and wish to return goods, please notify us of their return together with the reason for return within 14 days of receipt. You have a further 14 days to return the goods. Please return them to us unused, in their original condition and with their original packaging. We will offer a refund for the cost of the goods only, once they have been checked upon receipt at our warehouse. Delivery costs will not be refunded.
Any orders returned to us after 28 days without giving us prior notice of their return within 14 days of their receipt will not be guaranteed a refund and may be offered a voucher for the value of the items instead. Delivery costs will not be included.
Please ensure items are wrapped securely to avoid damage in the post. We cannot offer a refund if goods are returned to us damaged. The return delivery cost will be paid by the customer.
Our return address is:
The Art Rooms Ltd.
c/o Ogden Fulfilment Ltd
Buildings 1 & 2
Salts Mill Road
We do not offer refunds or replacements for bespoke prints which are produced with customers size & colour choices, unless they arrive damaged.
If your order arrives damaged or is faulty, please contact us immediately and email photographs of the damaged goods and packaging. Our email address is email@example.com
Ordering is an easy process. When you find the items you want, press the add to cart button.
When you've finished shopping, view your cart then click the "proceed to checkout" button.
If you want a quick checkout then click "Checkout as guest" under the New Users option then press continue to fill in billing and delivery details etc.
Alternatively click register to setup an account with us if you haven't already got one to make your future checkouts as easy as possible.
For existing users who prefer to login in to their account, just type your details in to the boxes provided under the Existing Users section of the checkout.
- Payment, Pricing & Promotions
All payments are handled securely using PayPal's Servers. You don't have to have a PayPal account though, you can pay by credit or debit card and the payments are handled with PayPal for high security. But of course, you can use your PayPal account too if you wish.